Complaints

If we got an explanation wrong, missed a citation, or handled your data badly, we want to know.

1. Write to support via your account dashboard, with the report id if you have one. Placeholder, not a live mailbox: support@surveysorted.co.uk.
2. We will acknowledge within three working days and aim to respond in full within fifteen.
3. If you are unhappy with the outcome and the issue is about personal data, you can complain to the Information Commissioner’s Office at ico.org.uk.

We are not a RICS-regulated firm. Complaints about the original survey should go to the surveyor named on that report, and to RICS if needed.