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Electrics and gas

A Boiler Upgrade Scheme letter is in the pack and there is no service sheet. Which of those papers is not a condition report?

The Boiler Upgrade Scheme letter is not a condition report, and the missing service sheet is not one either. The letter is a grant-route paper. GOV.UK describes that scheme as a grant toward a heat pump or a biomass boiler in England and Wales, not in Scotland or Northern Ireland. The survey does not decide eligibility and has not turned the letter into a verdict on the machine. There is no service sheet in the pack, so there is no maintenance record there either. The condition report is the home survey, which has not serviced the pump.

Last reviewed 24 October 2026. Written for buyers in England and Wales unless this answer says otherwise. No named surveyor has signed this page. It is general guidance, not a report on your house, and not legal advice.

What is the fuller explanation?

A grant letter says something about funding, if it says anything about this address at all. It does not describe defects, leaks, or whether the unit was maintained last winter. A service sheet would be a contractor's note of a maintenance visit. Its absence is a gap in the papers, which the survey can flag and cannot fill. Neither document is the inspection you instructed. Asking which paper is not a condition report is too narrow: neither is. The survey is the condition report, and it is a different file.

Ask the solicitor what the letter actually covers, and ask the seller for any service record that may exist outside the pack. Do not treat the letter as proof the pump was serviced or that the installation met building regulations. Approved Document L is guidance for building work. This visit has not issued a certificate under it. Tell a lender the scheme letter is not a survey. Eligibility stays with the scheme, and no grant figure belongs in the condition text.

What should you ask your surveyor?

  • Is the Boiler Upgrade Scheme letter a condition report?
  • Is a missing service sheet a condition report sitting in the pack?
  • Does the survey decide scheme eligibility or quote a grant?

What are the typical next steps?

  1. Treat the letter as grant paperwork, not as the survey.
  2. Ask the solicitor what the letter covers and for any service record.
  3. Do not describe either paper as a verdict on the machine.

Costs vary with the building and with who you instruct. Where this page does not cite a published figure, ask the surveyor, a relevant specialist, or your solicitor for a written quote. Do not treat a forum average as the price.

Also asked about this

Does the scheme apply in Scotland or Northern Ireland?

GOV.UK describes the Boiler Upgrade Scheme as a route in England and Wales, not in Scotland or Northern Ireland. A heat pump in those places can still be noted by a survey. The grant route is a different question, and this visit does not invent the local funding rules. The letter, wherever the house is, is still not a condition report on the unit.

Is an energy certificate the missing service sheet?

No. An energy certificate models the dwelling. It can recommend a technology or sit beside one already fitted. It is not a contractor's service sheet, and it is not this survey. The pack has no service sheet. Do not rename the energy certificate to fill that gap, and do not rename the grant letter either.

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