New builds and warranties
The reservation names one warranty provider and a logo on the roof trusses names another. What must you read before you call the policy Buildmark?
Read the policy schedule for this plot, and read the reservation, before you give either document the name Buildmark. A logo on the roof trusses and a different provider in the reservation cannot both be NHBC's product. Buildmark is NHBC's 10-year warranty and insurance. Another provider is not Buildmark. The home survey does not choose which logo wins.
Last reviewed 24 October 2026. Written for buyers in England and Wales unless this answer says otherwise. No named surveyor has signed this page. It is general guidance, not a report on your house, and not legal advice.
What is the fuller explanation?
Sites change warranty provider, trusses are ordered with a mark already stamped, and show-home paperwork is copied onto the next plot by mistake. Any of those can leave two names in circulation. NHBC describes Buildmark as its own 10-year warranty and insurance product. In the first two years the builder is liable and NHBC guarantees that obligation. In the following eight years the insurance is for damage from defects in specific parts only, not for every snag. Those sentences apply only if this plot's policy is actually Buildmark. A stencil on a truss does not prove that, and a reservation that names someone else does not prove it either.
Ask the solicitor for the warranty offer, the insurer's name and the schedule that will attach to this address. Ask the builder to explain the clash in writing. Until that paper exists, do not tell a lender the home is covered by Buildmark, and do not apply NHBC's two periods to the other firm's wording. The survey can note a mark it saw in the roof space. A mark is not a policy. Call the policy by the name on the schedule for this plot, or do not call it yet.
What should you ask your surveyor?
- Which name did you see on the trusses, and did you see a schedule?
- Will you avoid calling the cover Buildmark until the plot schedule says so?
- Is a roof-space logo outside the policy documents you would expect the solicitor to hold?
What are the typical next steps?
- Read the reservation and the plot schedule before you use the name Buildmark.
- Ask the builder to explain the two names in writing.
- Do not apply NHBC's periods to a provider the schedule has not named.
Costs vary with the building and with who you instruct. Where this page does not cite a published figure, ask the surveyor, a relevant specialist, or your solicitor for a written quote. Do not treat a forum average as the price.
Also asked about this
If the truss logo says NHBC, is the policy definitely Buildmark?
Not from the logo alone. The schedule for this plot is the document that names the policy.
Can the surveyor phone NHBC and bind cover?
No. The inspection does not place cover and does not choose between the two names.